National Trust Belted Galloway beef boxes from Ebworth - available from October 21st 2016  

There will be a number of Galloway beef boxes available on six dates during October, November and December. These are all Fridays namely October 21st., October 28th., November 11th., November 18th., December 2nd., and December 9th.  

The boxes contain fresh beef from our Belted Galloway cattle raised on the wildflower hills and valleys around Stroud. Their beef has won again the National Trust Fine Farm Produce Award for the third consecutive year!

The herd is accredited to the RSPCA Freedom Food farm assurance for the very highest levels of farm animal welfare in the UK. The beef is hung for four weeks, butchered at an award winning farm shop and arrives vacuum packed and labelled. The beef will be packed into 10 kg and 5 kg boxes at a price of £110 and £60 per box respectively. The boxes will contain the usual assortment of beef cuts, joints, steaks, mince and burgers with collection from Ebworth .

Please make every effort to come to Ebworth to get your box(es) on one of these dates, as we’re not able to store a great deal of uncollected meat in the freezers.  

If you’re interested in buying a box, please could you let Jean Hume, The Business Support Co-ordinator, National Trust - Heart of the Cotswolds and North Somerset Tel: 01452 814213 - Mon, Tues, Weds, Thurs, Fri mornings. Ebworth Centre, The Camp, Gloucestershire GL6 7ES  

Travelling by car, the Ebworth Centre is located on the B4070 road between Birdlip and Stroud, and is signposted from this road near the Foston's Ash pub. The postcode to use is GL6 7ES.  Please bring payment at the time of collection, either by cash or cheque made out to the National Trust. 

     Supply will be, as usual, on a first come, first served basis.



                                                     The Centre’s Complaints Protocol 

The Complaints Protocol was approved by the Main Committee in January 2106. Please remember that all Officers and Committee members are volunteers and not paid to carry out these tasks. Volunteers are a scarce commodity ! The following is the core of the report approved at the committee.  

Membership Complaints - Committee Members receiving complaints about this issue should either contact the Membership Secretary themselves or advise the complainant to do so.  The Membership Secretary’s contact details are in the newsletter and on the website. Contact by 'phone is the best method. The Membership Secretary, currently Doreen Cook, has a paper based system so it can take longer than simply looking up a computer record to seek to resolve matters. This should be explained to any concerned members seeking clarification. Often membership issues are raised when a newsletter fails to arrive. 

The Membership Secretary and Officer responsible for circulation of the newsletter, currently Joan Wendon, work closely together together with the Treasurer if there is a particularly complicated issue. This takes time so committee members should warn any complainant.    

  Newsletter Complaints  The distribution of the newsletter is currently being dealt with by Joan Wendon. It could be a number of issues. Normally it is linked either to problems with delivery or that the membership is not recorded as being paid. Joan will normally resolve this matter herself. Again Joan’s contact details are in the newsletter and on the website. If the lack of a newsletter relates to a membership issue then the Membership Secretary and possibly the Treasurer may be involved.                                                                      Other issues  In the unlikely event that there are complaints about other issues these should be directed by the committee member who has received it directly to the Chairman or committee contact of the sub committee responsible for that particular item. If a committee member is not aware of the appropriate sub committee or contact, they can get details from the Secretary.                                                         

 Unresolved issues   Only in the event that matters cannot be resolved by officers, or a sub committee chairman or representative then the committee member who received the complaints should contact the Secretary and it will be for him in discussion with the Chairman to seek a resolution and if necessary report the issue to the main committee.         



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